Legal

Terms & Conditions

Welcome to Elite Pilates. These Terms and Conditions govern your access to and use of our classes, facilities, services, booking platforms, and website. By signing up, attending classes, purchasing packages, or entering our premises, you agree to the following Terms in full.

1. General Studio Use

• ◹ Proper athletic attire and grip socks must be worn in all Reformer Pilates classes for hygiene and safety.
• ◹ Please arrive at least 10 minutes before the scheduled class time. Entry may be refused if late in order to maintain class flow and safety.
• ◹ Personal belongings must be stored in designated areas. Elite Pilates is not liable for any lost or stolen items.
• ◹ Clients under 18 must provide written parental consent.

2. Health and Safety

• ◹ By participating in our classes, you confirm that you are physically fit and not aware of any medical condition that would make participation unsafe.
• ◹ You must inform your instructor of any injuries, illnesses, or conditions (including pregnancy) before class.
• ◹ You agree to follow instructor guidance for your own safety. Failure to do so is at your own risk.
• ◹ Participation in physical exercise involves inherent risks. By attending classes, you voluntarily assume full responsibility for such risks.

3. Booking and Cancellation

Booking

• ◹ Classes must be booked in advance via our app or website.
• ◹ Classes may be booked up to 7 days in advance, subject to availability.

Cancellation Policy

• ◹ Cancellations through the app must be submitted at least 24 hours before the class start time.
• ◹ After this 24-hour window closes, cancellations are still accepted until 7:00 PM the day before the class, but must be made via phone call or in person at the studio, as the app will no longer allow cancellation.
• ◹ Failure to cancel within these timeframes will result in losing the session or class credit, depending on your membership or package.

Studio-Initiated Cancellations

• ◹ Elite Pilates may cancel a class due to instructor unavailability, low enrollment, or unforeseen circumstances.
• ◹ In such cases, the session will be fully credited back to your account.

4. Memberships, Packages, and Freezing Policy

• ◹ All packages and memberships are non-transferable and non-refundable unless otherwise stated.
• ◹ Extensions or freezes for illness or travel may be granted at the studio's discretion upon written request.
• ◹ Prices, validity periods, and package terms are subject to change with notice.

5. Payments and Refunds

• ◹ Payment is required in full before attending any class or activating a package.
• ◹ Accepted payment methods include credit/debit card, cash, and app payments.
• ◹ All prices are listed in Tunisian Dinars (TND) and include applicable taxes unless otherwise stated.
• ◹ All sales are final. Refunds are only issued in exceptional cases required by Tunisian law or at the discretion of studio management.

6. Class Conduct and Studio Etiquette

• ◹ Disruptive, disrespectful, or unsafe behavior will not be tolerated.
• ◹ Mobile phones must be silenced during class.
• ◹ After each session, please clean your reformer using the provided materials.
• ◹ Respect the personal space and practice environment of other clients.

7. Media, Marketing, and Privacy

Media Usage

• ◹ Elite Pilates may occasionally capture photos or videos for marketing purposes, with prior notice.
• ◹ If you do not wish to appear in any media, please inform us in writing.

Data Protection

• ◹ We collect personal data (name, contact details, health information) solely for the purpose of managing your account and ensuring safe instruction.
• ◹ We comply with Tunisian data protection regulations.
• ◹ Your data will not be shared with third parties for marketing without your explicit consent.
• ◹ You may request access, correction, or deletion of your personal data at any time.

8. Intellectual Property

• ◹ All class formats, routines, choreography, training materials, branding, and studio content are the intellectual property of Elite Pilates.
• ◹ Recording, reproducing, or sharing any class content without prior written consent is strictly prohibited.

9. Liability Waiver

To the fullest extent permitted under Tunisian law, Elite Pilates, its owners, instructors, and employees are not liable for injuries, damages, or losses arising from your participation in classes or use of the facilities, except in cases of proven gross negligence or misconduct.

Participation is at your own risk.

10. Amendments

Elite Pilates may modify these Terms and Conditions at any time. Changes will be posted in the studio and on our digital platforms. Continued use of our services constitutes acceptance of updated Terms.

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